Uniting Care Ageing

The Organisation:

A service group of UnitingCare NSW.ACT, UnitingCare Ageing is responsible for the Uniting Church’s ministry for older people. Caring for more than 14,000 people, UnitingCare Ageing is the single largest provider of aged care services in New South Wales and the ACT.
UnitingCare Ageing offers care in a range of accommodation settings including high care, residential care, retirement living, community care, day centres, private nursing services and respite care.

Scope of Work:

Over a period of almost two years, IMG assisted UntingCare Ageing NSW with an Independent review of its 77 villages in New South Wales. Areas of review included: Administration; Property Maintenance; Property Development; Marketing; Communications; Emergency Management and Product Development.
IMG worked with residents, village staff and head office staff utilizing focus groups, site visits, sub-committees and procedural reviews to guide change and improvement for this Not-for-Profit group.