 SUSAN MALONE
B. Ed
Title: MANAGING DIRECTOR
Awards and Honorary Positions
| - | North Queensland Business Person of the Year 1996 | | - | Finalist in Australian Executive Woman of the Year Awards 1997 | | - | Owner of tourism enterprises winning seventeen major tourism
awards covering categories including: accommodation;
restaurants; environmental development and marketing. | | - | Director of Retirement Village Association, Australia Ltd (RVA). (past): Australia's Peak Industry body. | | - | Deputy Chairperson Victoria/Tasmania Regional Committee of RVA (past) | | - | Five years as chairperson of the RVA Victoria/Tasmania Professional Development sub-committee. (current) | | - | Eight years as member representative on RVA Victoria/Tasmania Regional Committee. (current) | | - | Chairperson and judge of RVA Manager of the Year Competition - 4 years (current) | | - | Five years as RVA National Conference Committee member. (past) | | - | Three years as Chairperson of the RVA Vic/Tas Regional Conference Committee. (past) | | - | Director of TEL - The North Queensland Economic and Tourism Development Authority. (past) | | - | Four years as president and committee member of Magnetic Island Tourism and Commerce Association. (past) | | - | Steering Committee member for fund raising and development of Dandenong Ranges Performing Arts Centre. Sir Rupert Hamer, Chairman. (past) | | - | Guest lecturer at James Cook University, Townsville (Hospitality Management) |
Background
Susan Malone has a diverse business background. As a result of many years as Managing Director of companies involved in property development, tourism, hospitality and manufacturing, Susan's breadth of experience is now well applied to the Retirement Village industry and the unprecedented growth the industry is experiencing.
Susan has always accepted a challenge:
| - | Purchasing an Island Resort in receivership for the third time and with eighteen months expanding the accommodation by 90%, running it at 90% occupancy and winning the Queensland Tourism Award for the best accommodation in its price category. | | - | Creating a cohesive association from a disparate group of business operators the performance of which won a Queensland State Award for tourism associations for its effectiveness in the marketplace on a limited budget. | | - | While working as General Manager of Becton Classic Residences (2000 - 2004) created the first true up-market, resort style retirement community in Australia which now has in excess of 400 residents. This successful community is recognised as one of Australia's premier retirement developments and has been showcased internationally for its innovation in service delivery. | | - | After recognising the need for a comprehensive IT system to manage Retirement Communities, worked with Sage (Software Developer), to develop SAM - Sales and Management system for Retirement. This program is unique to IMG and allows web based access and comprehensive sales management of remote Villages. |
This ability to not only see the bigger picture but to create and encourage the necessary change for it to happen allows IMG to assist developers to convert their vision into reality.
 MARISA KLEISTERLEE
Bachelor of Business (Acc)
Diploma of Education
Associate Member Australian Society of CPA’s
Title: NATIONAL FINANCE MANAGER
Previous senior positions held
| - | Chief Financial Officer & Director Premier Villages Pty Ltd
(Owner and manager of retirement villages) | | - | Chief Financial Officer Joseph Holdings Pty Ltd (Boutique Financial Services) | | - | Chief Financial Officer Eagle Homes Pty Ltd (Residential Construction) | | - | Financial Controller BF Goodrich Pty Ltd (Building Products Div) | | - | Financial Controller James Hardie Industries (Bathroom Products Div) |
Background
In excess of 25 years experience in senior financial management roles with the last 13 years specifically within the areas of residential construction and retirement village development and management. Specific expertise in financial and management systems design and implementation, and construction project management.
Marisa's main responsibilities include: financial management of service fee funds, operational consultancy and provision of specialist consultancy regarding village financial management.
 JOHN CAMPBELL
Licensed Real Estate Agent and Auctioneer
Diploma of Management
Diploma of Justice Administration
Certificate IV in Property Services (Real Estate)
Certificate IV in Security and Risk Management
Certificate IV in Business
Certificate IV in Training and Assessment
Title: NATIONAL SALES MANAGER
Background
John has a strong background in sales, marketing, negotiation, mentoring and training and legal administration. With a ‘track history’ of meeting and exceeding sales targets John is well equipped to lead the IMG team of Sales Consultants to, in turn, meet their own targets. John is one of those rare individuals who understands both the realities of the Residential Real Estate world and the specialised needs of the Retirement Village Sales Experience. He utilises his in-depth social and organisational skills to greatly assist the entire sales process and experience. John’s insight and ability is matched by his passion and evident enjoyment of his role as National Sales Manager. The result is a rewarding experience for all concerned.
John’s key areas of responsibility include:
| - | Sales management. | | - | Marketing management. | | - | Sales system management and reporting through IMG’s CRM system: SAM. | | - | Sales staff training and mentoring. |
 CHLOE BEDLOW
Cert 4 Training & Assessment
Registered General Nurse, Registered Midwife
Grad Diploma of Operating Room Management
Title: NATIONAL OPERATIONS MANAGER
Awards and Honorary Positions| - | RVA Endorsed ARVA Trainer | | - | Recipient of the 2005 RVA Manager of the Year for
Victoria / Tasmania | | - | Member of the Retirement Village Association National Accreditation Committee | | - | Member of the 2009 RVA Accreditation Standards Review Committee | | - | Two years as Deputy Convener of RVA Managers' Forums Victoria / Tasmania | | - | Member of RVA Quality Circles to develop OHS protocols for the RVA intranet |
Previous positions held | - | Integration Manager Australian Unity Retirement Living Services | | - | Village Manager Highvale Village (Retirement by Design Lend Lease) | | - | Recruitment Advisor Mercury Health | | - | NZ Healthcare Manager Grafton Recruitment (NZ) | | - | Sole Director Medicators Ltd (NZ) - Surgical Sales / Nursing Bureau | | - | Previous positions include Operating Room Management, Endosurgery Sales & Training and Clinical Nurse Education |
Background
Chloe has over 30 years of health care experience, spanning operating theatre management, education, sales, recruitment and village management with specific recent experience in the operational implementation of existing villages on behalf of new owners, commissioning of new retirement villages and residential aged care facilities whilst embedding sales and management policies and procedures. She has a particular interest in the Retirement Village Association Accreditation Scheme (ARVA) to ensure best practice from initial design through development to operational management. IMG has been appointed by the RVA to provide a range of national training courses in relation to the ARVA Scheme. Chloe’s key areas of responsibility are: | - | Design and development review | | - | Operations | | - | Operational commissioning of new developments | | - | Implementation of best practice Sales & Management policies and procedures | | - | CRM Systems | | - | Accreditation training for Village Management & Surveyors | | - | Staff training |
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