Industry Involvement

IMG is strongly committed to the Retirement Village Industry and has, for many years, been a strong contributor to Retirement Village Management and Retirement Village Sales industry training and development.

Retirement Village Association, Australian Conferences

Senior IMG staff regularly present on Retirement Village management and sales at Retirement Village Association Conferences. Some of the recent presentation topics include:

Susan Malone:

• Customer Relationship Management systems: including IT solutions to sales tracking and customer handling.
• Measuring resident satisfaction in Retirement Villages.
• Tips for Retirement Village Sales Consultants
• Aged Care Queensland June 2011. The Collaborative Approach: Sales and Operations.

Marisa Kleisterlee:

• Operational Management Budgets – improving accuracy and efficiency

Chloe Bedlow:

• The Australian Retirement Village Accreditation Scheme Review: Presentation on new Standards
• Operations Masterclass: 20 Ways for a Village Manager to Shine
• Regular subject expert panellist on Accreditation

International Conferences

Susan Malone:

• Ageing Asia Investment Forum - Implications of building design on sales & operational efficiency
• Retirement Living World Conference, Beijing, China May 2011

Presentation workshops for RVA, Australia

Susan Malone has presented at:

• Perth, Melbourne, Adelaide, Sydney, Brisbane: 'Untapped...... the other 95%'. Seminars to discuss the opportunity to capture the other 95% of the market not currently living in Retirement Villages. Susan presented on Retirement Village Operations and Retirement Village Sales.
• Aged Care Association Australia Congress, Adelaide.

Training Courses:

Chloe Bedlow has presented the following:

• Melbourne, Sydney, Brisbane & Perth: Accreditation Surveyors 3 Day Course for industry and independent representatives to become nationally recognised ARVA Surveyors.
• Melbourne, Sydney, Brisbane & Perth: Accreditation Made Easy 2 Day Course for Village Managers & Operations Managers on how to prepare a village to apply for accreditation.
• IMG is currently running a series of training sessions for Retirement Village Staff including: Continuous improvement is not just maintenance; Running Effective Meetings; Village Budgets Made Easy; Increasing Management Productivity.

The Asian Scene

After the success of her last presentation to the Ageing Asia Investment Forum in Singapore in April, the IMG/CCV Managing Director, Susan Malone, has been invited to the Retirement Living World Conference in Beijing, China from 24 to 27th of May. Susan will participate in a plenary panel which is comprised of two speakers from China, one from Hong Kong and herself which will discuss:

• Current challenges of investing in China's retirement assets
• How can retirement assets in China be packaged more attractively to the investment community.
• Assessing the most effective entry/exit strategies for private equity in China.
• What will gain a lenders support in the current market?
• Developing new facilities.
• Investing in retirement villages vs. commercial or residential properties: Pros and cons?
• Critical components of design and format that will produce successful retirement communities.

As well as this Susan has been asked to facilitate discussions at a half day workshop with investors wishing to enter the Retirement Living market in China. Susan will guide discussions, raise issues to be considered and provide insight into the Australian market. Following this Susan will present the findings of the workshop to the conference.

The Australian experience in Retirement Village development and operations is highly regarded in China as that nation considers our product to among the best in the world. With changes taking place in social and family structures in China they are looking for new ways to provide services and facilities to their ageing population. They wish to learn from our experience and are looking for guidance and assistance from IMG /CCV to do so.